Vision
Statement
To be the most trusted and innovative provider of indoor and outdoor solutions in Australia.
Mission
Statement
To deliver a “Refreshingly Easy” experience for every customer by understanding their unique needs, providing expert solutions, and supporting them at every stage.
Core Values
Customer Experience
Our very survival depends on the continuous and quantifiable enhancement of the customer experience our clients receive. We cultivate intimate and trustworthy business relationships with our clients that emphasise interdependence, rely on collaboration, and stress that delivering a superior customer experience is a journey. We have a passion and unbridled enthusiasm for providing an unparalleled customer experience.
Continuous Improvement and Innovation
We are a progressive organisation that relentlessly pursues excellence and continuous improvement in projects, products, processes, and services to satisfy clients and stakeholders. We work with enthusiasm and intelligence and are motivated to surpass previous accomplishments.
Accountability, Trust, and Loyalty
We are all leaders of our company. We accept individual responsibility for achieving our goals. We do what we say we shall do. We do the right thing, not just what is expected of us. We act with transparency, honesty, and confidence. We seek assistance, acknowledge our mistakes, and make amends.
Collaboration
No organisation, department, group, or individual possesses the knowledge, skills, and expertise necessary to make a positive and significant difference; we are one company across all functions and geographies. Through cooperation and teamwork, we pursue a shared objective.
